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Legal Support Excellence: Writing Standard Operating Procedures

Introduction

 

Standard Operating Procedures (SOPs) are a set of clear instructions that show how to perform a routine or repetitive activity in an organisation. The development and use of SOPs are an integral part of any successful quality system.

 

This very thorough course takes you through the POWER writing process for developing SOPs. You will use a work-based case study to produce an SOP and then receive peer and trainer feedback on your text.

 

 

Course Outline

 

Introduction and Overview

  •   Why? Purpose and benefits
  •   Who? Writers and responsibilities
  •   How? The SOP writing process

 

Planning

  •   Deciding the content
  •   Collecting the data
  •   Understanding the targetaudience

 

Organising

  •   Tasks,steps and sub steps
  •   Step numbering
  •   Appendices,coverpage and headers

 

Writing

  •   PlainEnglish
  •   Conditional statements
  •   Logic tables
  •   Warnings,cautions and notes

 

Editing

  •   Using visual aids
  •   Formatting documents
  •   Checking grammar

 

Reviewing

  •   RevisingSOPs
  •   Testing andmaintaining SOPs

 

Course Benefits

  • Provideindividuals with clearinformation toperformajob properly
  • Generate buy-infrompeersandmanagementforyourprocedures
  • Facilitate consistencyinthe qualityand integrityof an end-result

 

 

Registration Fees (inclusive of GST)

 

LIST FEE S$ 877.40

 

For enquiries, email to saltraining@sal.org.sg.

SAL is SkillsFuture ready!   You can now use your SkillsFuture Credits to self-fund learning which you are interested in. Eligible individuals who attend our approved programmes may apply their S$500 SkillsFuture credit (or any part thereof) to offset the cost of attending the programme. 

 

IMPORTANT NOTICE:

 

Learners who wish to utilise their SkillsFuture Credit (SFC) to offset the course fees need to note the following.

 

1. WEF 21 April 2017 – Learners can submit their claims 60 days before event start date instead of 30 days

 

2. WEF 19 May 2017 - Learners have one option of payment i.e. amount deducted from learner’s SFC, will be disbursed to SAL directly.

 

3. Learners who wish to utilise their SFC to offset the course fees need to submit a print screen of their SFC balance and notify SAL by emailing les@sal.org.sg on how much they wish to use.  

 

Onus is on the learner to submit the actual balance of their SFC account to SAL. Whatever the balance payment amount may be, learners need to pay in full before their registrations are processed and confirmed.

 

4. From 19 May 2017 - Should learners need to cancel their claims, they can do so up till the course start date itself. Should the learners withdraw once the class commencement email is sent out by SAL, a cancellation fee of S$ 21.40 (payable not by SFC) will be imposed.

 

5. Learners will be responsible to cancel any submitted SFC claims before the course start date (due to their own cancellation/deference reasons).



For more information, please refer to www.skillsfuture.sg

 

For enquiries, please call Tel: +65 6332 4388 or email to saltraining@sal.org.sg.

Cheque payments, please email to saltraining@sal.org.sg with the following details below.

 

Name:

NRIC:

Designation:

Email:

Billing Details(Individual/Company):

Venue:

Singapore Academy of Law
Training Room: Stamford 1
The Adelphi #08-06
1 Coleman St, Singapore 179803

Event Date: 22-23 March 2018 (9:00am – 5:00pm)


PRICE (inclusive of GST)
$877.40

Introduction

 

Standard Operating Procedures (SOPs) are a set of clear instructions that show how to perform a routine or repetitive activity in an organisation. The development and use of SOPs are an integral part of any successful quality system.

 

This very thorough course takes you through the POWER writing process for developing SOPs. You will use a work-based case study to produce an SOP and then receive peer and trainer feedback on your text.

 

 

Course Outline

 

Introduction and Overview

  •   Why? Purpose and benefits
  •   Who? Writers and responsibilities
  •   How? The SOP writing process

 

Planning

  •   Deciding the content
  •   Collecting the data
  •   Understanding the targetaudience

 

Organising

  •   Tasks,steps and sub steps
  •   Step numbering
  •   Appendices,coverpage and headers

 

Writing

  •   PlainEnglish
  •   Conditional statements
  •   Logic tables
  •   Warnings,cautions and notes

 

Editing

  •   Using visual aids
  •   Formatting documents
  •   Checking grammar

 

Reviewing

  •   RevisingSOPs
  •   Testing andmaintaining SOPs

 

Course Benefits

  • Provideindividuals with clearinformation toperformajob properly
  • Generate buy-infrompeersandmanagementforyourprocedures
  • Facilitate consistencyinthe qualityand integrityof an end-result

 

 

Registration Fees (inclusive of GST)

 

LIST FEE S$ 877.40

 

For enquiries, email to saltraining@sal.org.sg.

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