This multi-facetted, fast paced workshop will help you manage your work, time, colleagues, customers and bosses with skill and confidence.
Working together in small groups, you will use videos, role plays and case studies to improve both their interpersonal and communication skills.
The Modern Work Environment
Communication – The 3 Vs
o Communicating visually, vocally and verbally
o Understanding others better
o Creating the best impression of yourself
o Listening actively
o Questioning techniques
o Paraphrasing and echoing
o What is assertive?
o How assertive are you?
o Dos and don’ts of emails
o Common telephoning errors
o Opening, controlling and closing the call
Managing your time
o Identifying timewasters
o Knowing your ‘primetime’
o Prioritising your workload
o What is important to you?
What is important to your organisation?
Registration Fees (inclusive of GST)
LIST FEE S$ 877.40
SAL MEMBER'S FEE S$ 789.66
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For enquiries, email to email@example.com.