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Introduction

 

This multi-facetted, fast paced workshop will help you manage your work, time, colleagues, customers and bosses with skill and confidence.

 

Working together in small groups, you will use videos, role plays and case studies to improve both their interpersonal and communication skills.

 

 

Course Outline

 

The Modern Work Environment

 

Communication – The 3 Vs

o    Communicating visually, vocally and verbally

o    Understanding others better

o    Creating the best impression of yourself

Listening

o    Listening actively

o    Questioning techniques

o    Paraphrasing and echoing

o    Empathising

Being assertive

o    What is assertive?

o    How assertive are you?

Writing

o    Dos and don’ts of emails

Telephoning

o    Common telephoning errors

o    Opening, controlling and closing the call

Managing your time

o    Identifying timewasters

o    Knowing your ‘primetime’

o    Prioritising your workload

Goal Setting

o    What is important to you?

What is important to your organisation? 

 


Registration Fees (inclusive of GST)

 

LIST FEE S$ 877.40

SAL MEMBER'S FEE S$ 789.66

 

Click here to download brochure.

 

For enquiries, email to saltraining@sal.org.sg.

 

SAL is SkillsFuture ready!   You can now use your SkillsFuture Credits to self-fund learning which you are interested in. Eligible individuals who attend our approved programmes may apply their S$500 SkillsFuture credit (or any part thereof) to offset the cost of attending the programme. 

 

IMPORTANT NOTICE:

 

Learners who wish to utilise their SkillsFuture Credit (SFC) to offset the course fees need to note the following.

 

1. WEF 21 April 2017 – Learners can submit their claims 60 days before event start date instead of 30 days

 

2. WEF 19 May 2017 - Learners have one option of payment i.e. amount deducted from learner’s SFC, will be disbursed to SAL directly.

 

3. Learners who wish to utilise their SFC to offset the course fees need to submit a print screen of their SFC balance and notify SAL by emailing SAL Training at saltraining@sal.org.sg on how much they wish to use.  

 

Learners need to pay whatever the balance amount before their registration is processed or confirmed. Onus is on the learner to submit the actual balance of their SFC account to SAL.

 

4. From 19 May 2017 - Should learners need to cancel their claims, they can do so up till the course start date itself. Should the learners withdraw once the class commencement email is sent out by SAL, a cancellation fee of S$ 21.40 (payable not by SFC) will be imposed.

 

5. Learners will be responsible to cancel any submitted SFC claims before the course start date (due to their own cancellation/deference reasons).



For more information, please refer to www.skillsfuture.sg

 

For enquiries, please call Tel: +65 6332 4388 or email to saltraining@sal.org.sg.

Cheque payments, please email to saltraining@sal.org.sg with the following details below.

 

Name:

NRIC:

Designation:

Email:

Billing Details(Individual/Company):

Venue: TBC

Course Dates: 16 - 17 November 2017

PRICE (inclusive of GST)
$877.40

Introduction

 

This multi-facetted, fast paced workshop will help you manage your work, time, colleagues, customers and bosses with skill and confidence.

 

Working together in small groups, you will use videos, role plays and case studies to improve both their interpersonal and communication skills.

 

 

Course Outline

 

The Modern Work Environment

 

Communication – The 3 Vs

o    Communicating visually, vocally and verbally

o    Understanding others better

o    Creating the best impression of yourself

Listening

o    Listening actively

o    Questioning techniques

o    Paraphrasing and echoing

o    Empathising

Being assertive

o    What is assertive?

o    How assertive are you?

Writing

o    Dos and don’ts of emails

Telephoning

o    Common telephoning errors

o    Opening, controlling and closing the call

Managing your time

o    Identifying timewasters

o    Knowing your ‘primetime’

o    Prioritising your workload

Goal Setting

o    What is important to you?

What is important to your organisation? 

 


Registration Fees (inclusive of GST)

 

LIST FEE S$ 877.40

SAL MEMBER'S FEE S$ 789.66

 

Click here to download brochure.

 

For enquiries, email to saltraining@sal.org.sg.

 

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