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Legal Support Excellence: Manage Relationships with Customers

This engaging workshop is designed to familiarise and empower learners to take charge of their relationships with their customers and clients. You will be able to identify the various stages of the Service journey and pro-actively map out your personal service approach for your organisation’s clients.

 

 

Course Outline

 

Introduction

- Defining Customer Service and your Customers

- Classifications and categories of clients

- WOW Brands

 

The Customer Journey

- Mapping and Analysing a Customer Journey

- Moments of Truth

 

Consistent Customer Service

- 7 Drivers for Customer Satisfaction

- Customer Dissatisfaction

 

Communicating with your Customers

- The 3 Vs

- The Conversation cycle

- Listening

- Handling complaints

 

 

Registration Fees (inclusive of GST)

 

LIST FEE S$ 877.40

 

For enquiries, email to saltraining@sal.org.sg.

For enquiries, please call Tel: +65 6332 4388 or email to saltraining@sal.org.sg.

Cheque payments, please email to saltraining@sal.org.sg with the following details below.

 

Name:

NRIC:

Designation:

Email:

Billing Details(Individual/Company):

Venue:

Singapore Academy of Law
Training Room: Stamford 1
The Adelphi #08-06
1 Coleman St, Singapore 179803

Event Date: 26-27 June 2018


PRICE (inclusive of GST)
$877.40

This engaging workshop is designed to familiarise and empower learners to take charge of their relationships with their customers and clients. You will be able to identify the various stages of the Service journey and pro-actively map out your personal service approach for your organisation’s clients.

 

 

Course Outline

 

Introduction

- Defining Customer Service and your Customers

- Classifications and categories of clients

- WOW Brands

 

The Customer Journey

- Mapping and Analysing a Customer Journey

- Moments of Truth

 

Consistent Customer Service

- 7 Drivers for Customer Satisfaction

- Customer Dissatisfaction

 

Communicating with your Customers

- The 3 Vs

- The Conversation cycle

- Listening

- Handling complaints

 

 

Registration Fees (inclusive of GST)

 

LIST FEE S$ 877.40

 

For enquiries, email to saltraining@sal.org.sg.

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